FAQ
Answers to c k44's most important questions
From VIP and cashback to withdrawal methods, responsible gaming guidance and BPL and international cricket betting — this page has detailed answers to the questions that come up most often when playing at c k44. Use the table of contents below to go straight to what you need.
Table of contents — quick navigation
Rewards Programme
VIP and Cashback
c k44 has 4 VIP tiers in total:
Bronze, Silver, Gold and Platinum.
Each tier has a different weekly cashback rate — up to 0.3% for Bronze, 0.6% for Silver,
0.9% for Gold and 1.2% for Platinum. The more active you are, the greater your chance
of moving to a higher tier. Visit the VIP page to find out
full details about the c k44 VIP programme.
Playing regularly and staying active at c k44 is the main way to move up tiers. Consistent
activity on your account — deposits, bets and games played — is taken into account. No
specific turnover threshold is published, but the more regularly you play, the faster
you can move from Bronze to Silver or Gold. Aim for Platinum to get the best benefits.
On top of weekly cashback, c k44 VIP members can receive exclusive promotion offers, faster support
and early access to special events. The higher the tier, the more benefits you get.
Visit the c k44 VIP page for the full list of benefits at each tier.
Weekly cashback is calculated on your total net loss for the week — that is, total money lost minus
total money won. For example: a Gold tier member with a ৳20,000 net loss in a week will
receive ৳180 cashback at a rate of 0.9%. This is the maximum paid at that tier. The cashback
amount is credited directly to your account.
The terms for using cashback at c k44 after it is received are detailed on the Terms and Conditions
page. Cashback is generally added directly to your balance and can be withdrawn after the
applicable conditions are met. For specific questions, contact c k44's 24/7 live chat support.
At the c k44 Platinum tier, you can earn up to 1.2%
cashback on weekly net losses — this is the highest rate available. Cashback is calculated
at the end of each week and credited to your account within a set timeframe. Contact the
support team to find out exactly which day it is credited.
Safe Play
Responsible Gaming
There are several signs that should prompt caution: spending more than your set budget, repeatedly
playing to chase lost money, being unable to stop playing, cutting time from family or work
to play, and continuing to play despite financial pressure. If you notice these signs, take
a break immediately.
Read the responsible gaming guide for more details.
Cooling-off means temporarily closing your account for a set period; self-exclusion allows you to
take a longer-term break. To activate either option at c k44, contact the support team via
live chat or email. They will assist you in Bengali and complete the process quickly.
Yes, c k44 takes responsible gaming seriously. To set a deposit limit, go to your
account settings or contact the support team. Keeping your budget under control is
a healthy habit and c k44 fully respects that decision.
Find more information on the responsible gaming page.
The minimum age for all casino and betting activities at c k44 is 21+.
This rule is strictly enforced to protect minors and as part of responsible gaming policy.
Identity is verified at the time of registration, and no one under 21 can open an account.
If you need help with a gambling problem, first contact c k44's live chat support — they
can arrange an account pause or closure. You can also talk to a family member or a trusted friend.
For professional support, you may contact a mental health helpline.
More resources are available on the responsible gaming page.
If you are concerned about a family member's excessive gambling, you can contact c k44's support team directly.
c k44 can also assist with the self-exclusion process upon a third-party request.
Rather than ignoring the issue, speak openly and seek professional advice if needed.
Payment Services
Cash Withdrawal
After submitting a withdrawal request at c k44 via bKash, Nagad, Rocket, or Upay, the money typically
arrives within 5 to 30 minutes. To speed up processing,
make sure your account identity verification is completed in advance. If there is any delay, contact live chat.
c k44's withdrawal service is available 24 hours a day, 7 days a week. Requests made at night or on weekends
follow the same standard timeframe of 5–30 minutes. However, occasional slight delays may occur
due to the mobile banking network's own traffic.
The minimum withdrawal amount at c k44 is ৳500. This limit applies
across bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure the bonus wagering
requirements have been met, as withdrawal will not be possible until they are fulfilled.
If a withdrawal request has been pending for more than 30 minutes, contact c k44's live chat first
with your transaction ID. The support team will investigate and resolve it promptly. If there are
pending documents on your account, submit them first — verification completion will speed up the withdrawal process.
The main steps for withdrawing from Nagad, Rocket, and Upay at c k44 are the same: log in to your account,
select the method in the withdrawal menu, enter the amount and mobile number, and submit the request.
The minimum is ৳500 and the standard processing time is 5–30 minutes — the same across all methods.
Rocket is Dutch-Bangla Bank's mobile wallet.
Cricket Betting
BPL & International Matches
With live in-play betting at c k44, you can place bets while watching real-time odds during a match.
Odds update as the situation changes — for example, when a wicket falls, the odds shift immediately.
You will find a list of live markets and usage instructions on the c k44 cricket betting page.
If a match is incomplete or declared a no-result due to rain or any other reason, c k44 generally
settles bets according to international cricket rules. In many such cases, bets are considered
void and the stake is refunded. Please read the terms and conditions for specific details.
The most popular markets at c k44 for BPL and T20 World Cup are: match winner, top run scorer,
top wicket taker, toss winner, runs in a specific over, and multi bet.
All markets are even more active for Bangladesh Tigers matches. Visit the
c k44 cricket betting page to see all available markets.
Yes, you can bet on both BPL (which gets special attention as Bangladesh's home tournament)
and IPL at c k44. All major international cricket events are also covered, including
the ICC T20 World Cup and Test series. Special bonus offers are available on the promotions page.
In a multi bet, selections from multiple matches are combined and all odds are multiplied to calculate the total return.
Example: three selections at odds of 1.40, 1.60, and 1.70 — total odds 1.40 × 1.60 × 1.70
= 3.81; a ৳100 bet returns ৳381 if all three win. If even one loses, the entire bet is lost.
The minimum deposit for cricket betting and all other betting at c k44 is ৳100.
Specific stake limits may vary by market and match; the minimum and maximum limits
are shown on the bet slip during play. You will find detailed instructions on the c k44 cricket betting page.
Direct Support
If you didn't find an answer, talk to us
This page covers the most common questions. However, if your question is not here or you want to know more, c k44's support team is always ready to assist in both Bengali and English. For account, payment, bonus, or any other matter, reach us through the channels below:
Live Chat
24/7 Instant Support
Email Support
[email protected]
Support is available in both Bengali and English. When contacting us about your account, have your username and transaction ID ready so your issue can be resolved faster.