c k44 Privacy Policy

This privacy policy applies to all users of the c k44 platform. When you register, log in, or use any service on c k44, you are considered to have agreed to the terms of this policy. c k44 always treats the privacy of your information as its highest priority, and earning and maintaining your trust is our core goal.

Along with reading this policy, you are encouraged to read our Terms and Conditions, as both documents together form the legal framework governing the relationship between you and c k44. If anything is unclear, please contact us directly.

c k44 collects only the information necessary for providing services, managing accounts, and ensuring security. No excess or unnecessary information is collected.

1.1 Registration and Identity Information

When opening an account, the following information is collected from you:

• Full name
• Date of birth (for age verification — services are available to users aged 21+ only)
• Mobile number
• Email address
• Preferred username and password

1.2 Financial Transaction Information

Transaction records are collected during deposits and withdrawals. This includes the name of the payment method you used (such as bKash, Nagad, Rocket, or Upay), the transaction amount, date, and time. Sensitive information such as card numbers or bank account numbers is not stored on c k44's servers.

1.3 Device and Browsing Information

When you use the c k44 platform, certain technical information is collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Activity logs on the platform (session duration, pages visited)

This information is primarily used for security monitoring and technical improvements.

1.4 Cookies and Similar Technologies

c k44 uses cookies and similar tracking technologies. These cookies are used to manage your session, remember your preferences, and improve the platform's functionality. You can control cookies from your browser settings, though disabling cookies may limit some features of the platform.

c k44 uses your information for the following purposes only — under no circumstances is it used beyond these:

• Account registration and identity verification (including age verification for 21+)
• Processing deposits, withdrawals, and other financial transactions
• Applying and managing bonuses and promotional offers
• Providing customer support (24/7 assistance via live chat and email)
• Ensuring platform security and preventing fraud
• Fulfilling legal obligations and resolving disputes
• Improving service quality and resolving technical issues
• Sending important notifications related to your account activity

Your information is not used for promotional communications without your consent. You may opt out of promotional messages at any time.

Your information is stored on SSL-encrypted servers. c k44 uses modern security technology and strict access controls to prevent unauthorised access.

3.1 Encryption

All data transfers are completed via TLS (Transport Layer Security) protocol. Passwords are stored using a one-way hashing algorithm, meaning even our staff cannot view your password.

3.2 Access Control

Within c k44's internal systems, only authorised and trained staff can view a limited amount of your information — only as needed to provide services. All access is logged and audited regularly.

3.3 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet legal and regulatory obligations after that. Once the purpose is fulfilled, information is securely deleted or deactivated.

c k44 never sells your personal information. Information is shared with third parties only in the specific circumstances below:

4.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, Rocket, or Upay to complete transactions. This information is limited strictly to processing the transaction.

4.2 Technology Service Providers

Game providers (such as Pragmatic Play, Evolution, JILI, PG Soft, etc.) and technology service providers may view a limited amount of information within the scope of their services. They operate under agreements consistent with c k44's privacy standards.

4.3 Legal Obligations

c k44 may be legally required to disclose information in response to lawful requests from appropriate authorities or court orders. In such cases, only the minimum necessary information is disclosed.

c k44 believes you should have full control over your own information. To that end, the following rights are assured for you:

• Right to Access: If you want to know what information is stored in your account, contact the support team.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not apply fully if legal obligations exist.
• Withdrawal of Marketing Consent: You may opt out of promotional communications at any time.
• Right to Data Portability: Where applicable, you may request your information in a convenient format.

To exercise these rights, contact c k44's support team. Requests will be responded to within a reasonable time upon receipt.

All services on c k44 are for users aged 21 and above only. Information from minors is not knowingly collected. Age verification is mandatory at registration, and if any user is found to be below the required age, that account will be closed immediately and the associated information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming Policy.

Should a data breach occur, c k44 will take prompt action. Users whose information may have been affected will be notified through appropriate channels. Necessary remedial measures will also be taken based on the nature and extent of the incident.

If you notice any security concerns or suspicious activity, inform c k44's support team immediately. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

c k44 reserves the right to amend this privacy policy as needed. For any significant changes, users will be notified via their registered email or a notice on the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.

The latest version of the policy will always be available on this page. The date of the update will be noted at the top of the page. To learn more about c k44, visit our About Us page.

If you have any questions, comments, or complaints about this privacy policy, contact c k44's support team:

• Live Chat: Direct support is available via the chat button on any page of the platform — available 24/7 in Bengali and English.
• Email: [email protected]

c k44 takes every complaint seriously and aims to resolve it as quickly as possible. You can also check our Frequently Asked Questions (FAQ) section for common queries.

This privacy policy is built on a foundation of trust and transparency between the c k44 platform and its users. c k44 is committed to always handling your information responsibly.